My Records Troubleshooting

This topic contains a list of hyperlinks to tips and troubleshooting issues for all areas of Ceridian My Records. Depending on your configuration some of the issues may not apply.

Note: Ceridian will continue to add additional tips and troubleshooting issues to this topic with each future release.

• About Configuration Settings for Internet Explorer
• About System Requirements
• How do I add Ceridian to my trusted sites?
• How do I change my password?
• Why are menu icons and buttons missing?
• Why does the "This content cannot be displayed" message appear?
• Why doesn't Help open for pop-up windows?
• Why doesn't My Records display pop-up window?