Why doesn't My Records display pop-up windows?

Ceridian recommends that you change your Internet browser settings to enable pop-up windows to display correctly.

To change your browser settings, in the following table, locate the Internet browser you use and follow the instructions.

Note: While you can enable pop-up blockers for all websites, this topic includes instructions for enabling pop-up blockers for the Ceridian My Records Employee Portal only.

If you use this browser ... To enable pop-up windows for a DaaS website ... If you use this browser ... To enable pop-up windows for a DaaS website ...
Microsoft® Windows® Internet Explorer® version 11

Use one of the following methods:

  1. Open an Internet Explorer browser.
  2. On the menu bar, click Tools (or ) Internet Options.
  3. On the Internet Options window, click the Privacy tab.
  4. Confirm that the Turn on Pop-up Blocker check box is selected and click Settings.
  5. On the Pop-up Blocker Settings window, in the Address of the website to allow field, enter the My Records Employee Portal URL, and click Add.
  6. Click Close.
  7. Click OK.

OR

If the pop-up blocker is enabled for the My Records Employee Portal, this message appears at the bottom of the page:

Internet Explorer blocked a pop-up from (the My Records Employee Portal URL appears here).

The following options appear... If you select this option...
Allow Once IE disables the pop-up blocker for the My Records Employee Portal for one time only. When you log out, the pop-up blocker is enabled again.
Options for this site

IE displays the following options:

  • Always allow

    IE disables the pop-up blocker for the My Records Employee Portal, and it remains disabled until it is enabled again.

  • More settings

    IE opens the Pop-up Blocker Settings window.

    • On this window, in the Address of the website to allow field, enter the My Records Employee Portal URL, and click Add.
    • Click Close.
    • Click OK.
Mozilla® Firefox®

Use one of the following methods:

  1. Open a Firefox browser.
  2. On the menu bar, click the Firefox menu icon () Options ().
  3. In the navigation panel, click Privacy & Security.
  4. In the Permissions section, confirm that Block pop-up windows is enabled and click Exceptions.
  5. On the Allowed Sites - Pop-ups window, enter the My Records Employee PortalURL, and click Allow.
  6. Click Save Changes.
  7. Close the Firefox browser window.

OR

If the pop-up blocker is enabled for My Records Employee Portal, this message appears at the top of the page:

Firefox prevented this site from opening a pop-up window.

  1. At the top of the page in the right corner, click the Options button that appears.
  2. Click Allow pop-ups for (the My Records Employee Portal URL appears here).

When you click the Options button, other available options are:

  • Edit pop-up blocker options.

    Use this option to enable or disable the pop-up blocker for the My Records Employee Portal.

  • Don't show this message when pop-ups are blocked.
Google® Chrome®

Do one of the following:

  1. Open a Chrome browser.
  2. On the menu bar, click the Chrome menu icon ( or ) Settings.
  3. At the bottom of the Settings page, to display the Advanced Settings, click Advanced.
  4. In the Privacy and security section, click Content settings.
  5. In the Content settings section, click Pop-ups and redirects.
  6. In the Allow field, click Add.
  7. On the Add a site window that appears, enter the My Records Employee Portal URL, and click Add.
  8. Close the Settings page.

OR

If the pop-up blocker is enabled for the My Records Employee Portal, at the top of the page in the right corner of the address bar, the icon appears.

  1. Click the icon.
  2. On the Pop-ups blocked window, click Always allow pop-ups and redirects from (the My Records Employee Portal URL appears here).
  3. Click Done.

When you click the icon, other available options are:

  • Continue blocking

    Select this option to enable the pop-up blocker again for this website.

  • Manage

    Select this option to open the Settings page. On this page, you can enable or disable the pop-up blocker for the My Records Employee Portal.

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