Why doesn't Help open for pop-up windows?

If the Help doesn't open when you click the Help icon on pop-up windows, the Pop-up Blocker tool in your Internet browser may be on and is preventing the Help from opening.

When the Pop-up Blocker is on, it blocks pop-up windows in both Internet and intranet sites. You can set the Pop-up Blocker temporarily or set it to disable for all intranet sites.

Note: If the Help for a product pop-up window opens behind the window, then you need to change your Internet browser settings. To do this, in the list below, click the hyperlink for the Internet browser you use and follow the instructions.

Microsoft® Windows® Internet Explorer®

To set Pop-up Blocker to ...	Do this ...
Off temporarily	Open Internet Explorer. On the menu bar, click Tools (or ) Pop-up Blocker Turn Off Pop-up Blocker.
Disable for all intranet sites	Open Internet Explorer. On the menu bar, click Tools Internet Options. On the Internet Options window, do the following: Click the Security tab. In the Select a zone to view or change security settings section, click Local Intranet. In Security Level for this zone section, click Custom Level. On the Security Settings window, do the following: Scroll to the Miscellaneous section, and for the Use Pop-up Blocker setting, click Disable. Click OK. When a confirmation message appears, click Yes. Internet Explorer saves the security settings. On the Internet Options window, click OK.

Mozilla® Firefox®

To set Pop-up Blocker to ...	Do this ...
Disable for all intranet sites	Open Mozilla Firefox. In the right corner of the page, click the Firefox menu icon (). Click Options. In the menu bar, click Content. Clear the Block pop-up windows check box. Click OK.
Disable for specific intranet sites only	Open Mozilla Firefox. In the right corner of the page, click the Firefox menu icon (). Click Options. In the menu bar, click Content. Clear the Block pop-up windows check box. Click Exceptions. Enter the URL for each website that is allowed to open pop-up windows. Click Allow. Click Close. Click OK.

Google® Chrome®

To set Pop-up Blocker to ...	Do this ...
Disable for all intranet sites	Open Google Chrome. In the right corner of the page, click the Chrome menu icon ( or ). Click Settings. At the bottom of the page, click Show advanced settings. In the Privacy section, click Content settings. In the Pop-ups section, click Do not allow any site to show pop-ups (recommended). Click Manage exceptions. Click Done.
Disable for specific intranet sites only	Open Google Chrome. In the right corner of the page, click the Chrome menu icon ( or ). Click Settings. At the bottom of the page, click Show advanced settings. In the Privacy section, click Content settings. In the Pop-ups section, click Allow all sites to show pop-ups. Enter the URL for each website that is allowed to open pop-up windows. Click Done. Click Done again.

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