Why does the "This content cannot be displayed" message appear?

Add Ceridian to your trusted sites if this message appears: "This content cannot be displayed in a frame."

To do this, click the hyperlink for the Internet browser you use and follow the instructions below.

To change Microsoft® Windows® Internet Explorer® browser setting for trusted sites

1. Open Internet Explorer.
2. Click Tools (or ) Internet Options.
3. On the Internet Options window, click the Security tab.
4. In the Select a Zone section, click Trusted sites, and then click Sites.
5. On the Trusted Sites window, in the Add this website to the zone: field, enter *.ceridian.com.
6. Click Add.

   The website will appear in the Websites field.

7. Click Close.
8. Click OK.

To change the Mozilla® Firefox® browser setting for trusted sites

1. Open Firefox.
2. On the menu bar, click the Firefox menu icon () Options ().
3. On the left side of the window, click Privacy & Security.
4. In the Permissions section, to the right of the Block pop-up windows option, click Exceptions....
5. On the Allowed Site - Pop-ups window, in the Address of website field, enter *.ceridian.com.
6. Click Allow.

   The website will appear in the Site column.

7. Click Save Changes.

To change the Google® Chrome® browser setting for trusted sites

1. Open Chrome.
2. On the menu bar, click the Chrome menu icon ( or ) Settings.
3. At the bottom, click Advanced
4. Scroll down to the Network section and click Open proxy settings... .
5. On the Internet Properties window, click the Security tab.
6. On the Security tab, click Trusted sites, and then click Sites.
7. On the Trusted sites window, in the add this website to the zone field, enter *.ceridian.com.
8. Click Add.

   The website will appear in the Websites field.

9. Click Close.
10. Click OK.
11. Close and re-open the browser window.

Note: Although Ceridian My Records supports Microsoft Internet Explorer, for a better user experience, Ceridian recommends using either Mozilla Firefox or Google Chrome.

Related resource

• My Records Troubleshooting